Returns & Refunds
We want you to be satisfied with your Make Fit purchase. If you are not completely satisfied with your order, you may request a return or exchange within 30 days of delivery.
30-Day Returns & Exchanges
To be eligible for a return or exchange:
- The item must have been purchased directly from the official Make Fit website
- Your request must be submitted within 30 days of delivery
- You must contact our customer support team before sending the item back
- The product and its main accessories should be returned in complete condition
To request a return or exchange, please contact us at:
Please include your order number and the reason for your return or exchange.
If your request is approved, we will provide you with return instructions. Please do not send any item back without first contacting our support team.
Return Shipping Costs
If you are returning an item because you ordered the wrong product, color, model, quantity, or otherwise changed your mind, you will be responsible for the cost of shipping the item back to us.
For customer-initiated returns that are not caused by a product defect, shipping damage, or an incorrect item sent by Make Fit, the original shipping cost incurred to deliver your order will also be deducted from your refund.
This means that for returns caused by customer error or a change of mind:
- The customer is responsible for the return shipping cost
- The original outbound shipping cost will be deducted from the refund
- Shipping charges are non-refundable
If the return or exchange is required because the product arrived damaged, defective, incomplete, or because Make Fit sent the wrong item, Make Fit will cover the applicable return or replacement shipping costs.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your eligible refund amount will be issued to your original payment method within 10 business days.
For customer-initiated returns, including ordering the wrong product, color, model, quantity, or changing your mind, the original outbound shipping cost will be deducted from the refund. The customer is also responsible for the cost of returning the product to Make Fit.
If the return is caused by a damaged, defective, incomplete, or incorrect item sent by Make Fit, no outbound shipping deduction will apply.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery.
If you experience any of the following issues, please contact us as soon as possible:
- The product was damaged during shipping
- The product has a manufacturing or quality defect
- Parts or accessories are missing
- You received the wrong product
- The item received does not match your order
To help us resolve the issue more quickly, please include:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
Contact us at:
Once the issue has been reviewed, we may provide replacement parts, a replacement product, a refund, or another appropriate solution depending on the circumstances.
If the issue is confirmed to be caused by a product defect, shipping damage, missing components, or an incorrect item sent by Make Fit, we will cover the applicable return or replacement shipping costs.
1-Year Limited Warranty
Make Fit provides a 1-year limited warranty on eligible products from the date of purchase.
If your product develops a material or manufacturing defect during the warranty period under normal household use and proper installation, please contact our customer support team.
Depending on the issue, we may provide:
- Technical support
- Replacement parts
- Product repair
- Product replacement
The warranty generally does not cover:
- Damage caused by incorrect installation or improper use
- Accidental damage, drops, impacts, or misuse
- Unauthorized disassembly, modification, or repair
- Normal wear and tear
- Damage caused by water quality, mineral buildup, or lack of proper maintenance
- Normal changes to the finish or appearance caused by use, cleaning products, or environmental conditions
When submitting a warranty claim, please provide your order number along with clear photos or videos showing the issue.
Contact us at:
Filter Subscriptions
If you subscribe to Make Fit replacement filters, your filters will be automatically delivered according to your selected subscription schedule.
The standard subscription schedule is every 90 days.
Before your next subscription order is processed, you may manage your subscription through your subscription portal, including:
- Skipping an upcoming shipment
- Delaying your next order
- Updating your shipping address
- Managing your delivery schedule
- Canceling your subscription
Subscription orders that have already been processed or shipped generally cannot be canceled.
If you need help managing your subscription, please contact us at:
Online Support
If you need assistance with installation, product use, maintenance, subscriptions, returns, or warranty service, the Make Fit customer support team is here to help.
Contact us at: